Feliz & Thriving Privacy Policy

Registration information: for example, when you create an account on the Website, you will be asked to provide your name, profile photo, email, and a password. For paid services, we also collect your billing address, transaction information, tax identification number, Stripe identification number, and invoice address ("Payment Information").

Information collected via voluntary activities: for example, when you communicate with us via email, or participate in surveys, we ask you to provide your email address and any Information you choose to provide to allow us to assist you. The Information we collect from you varies depending on the survey, but we typically ask you questions about your interests and habits, your opinion about different products and services and what you'd like to be offered in the future. We also collect your ratings, opinions, preferences, questions, pictures, and responses associated with that survey.

Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the Information you choose to provide us as part of your job application, such as your contact information, current employment information, and other information you choose to submit with your application and on your resume.

Identifiers, such as your IP address, device ID, and device information (such as model, brand and operating system).

Geolocation information, such as your GPS information when you use the location reminder feature of the Services. Where required, we will obtain your consent prior to collecting such Information.

Cookies: we use cookies and other similar technologies ("Cookies") to enhance your experience when using the Services.

Information you generate when using the Services: You may provide Information as part of your use of the Services, including any Information you provide when sending messages through the Services.

Information regarding your use of the Services, such as app use information, interactions with our team, and transaction records.

Usage Data. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), the dates and times of your visits, and the searches you conduct.

User Content. You may create posts, reactions, comments, and other user-generated content and upload images, videos, or files.

Messages Between Users. When you communicate with other users through our Services, including in threads and direct messages, we and our third-party partners receive the content of the messages you send and receive and information about those messages, such as when it was sent or received. To provide such service and feature as well as for security purposes, we and third parties acting on our behalf may record/use content filters for these communications.

Prompts and Outputs. Our Services include features enabled by artificial intelligence models that allow you to submit text, documents, and other materials to the Services. Your submitted materials may be combined with other instructions ("Prompts") to generate responses based on your Prompts ("Outputs"). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs. The models we rely on from our AI Service Providers may access a variety of sources, including third-party sources, publicly available information from the Internet, and data we generate internally. Some of the data the model ingests may be combined with your Inputs to generate your Outputs.

Information we receive from third party platforms: when you register through a third party account or when you connect other apps to our Services, we receive Information which may include your username, email address, and profile picture.

Information from platforms our Services relies on, such as for transaction information and payment verification.

It is in our legitimate interests to improve our Services for our customers. When doing so, we may collect Information we automatically collect or is generated about you when you use the Services, as well as Information about your device such as device manufacturer, model and operating system, and the amount of free space on your device. Feliz & Thriving may use third-party vendors from time to time, including artificial intelligence tools, to capture and/or record information about users' interaction with the Service to help us better improve our Services for you. However, we do not use information we collect from you, including via artificial intelligence tools, to develop, improve, or train generalized/non-personalized artificial intelligence or machine learning models.

If you reach out to us for support, we will use your Information to respond to and resolve your queries and complaints and facilitate support (e.g. retrieval of a forgotten password). When doing so, we perform our contractual obligation towards you. The Information we process when doing so includes your registration information, your identifiers, and any other information about you collected via our customer support channels.

It is in our legitimate interests to analyse the use of, and any other interaction or interest in our Services. When doing so we will process Information we automatically collect or is generated about you when you use the Services to create anonymised and aggregated data regarding your App usage.

It is in our legitimate interest to process the Information that you choose to submit when you apply for a job with us.

We may send you emails with daily reports, newsletters with product news, and tips and tricks to use our Services. When doing so, we process your registration information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication, or by visiting felizthriving.com/unsubscribe.

It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behaviour which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behaviour, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Information relevant in such a case, including Information you provide us, Information we automatically collect about you, and Information which is provided to us by third parties.

From time to time, we may ask you to participate in surveys and Interviews we conduct which are in our legitimate interest because they help us understand our user base and improve the Services. If you participate, we process your registration information and any other Information collected through the survey questions.

Strictly necessary cookies: Some cookies are strictly necessary to make our Services available to you; for example, to perform your login functionality and for user authentication and security. We cannot provide you with the Services without this type of cookies.

Functional cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Analytical and advertising cookies. We also use cookies for analytics purposes and advertising in order to operate, maintain, and improve our Services. We use third party analytics providers, including Google Analytics, to help us understand how users engage with the Services. Google Analytics uses first-party cookies to track user interactions which helps show how users use our Services. This information is used to compile reports and to help us improve our Services. The reports disclose Website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our Website by going to https://tools.google.com/dlpage/gaoptout or via Google's Ads settings.

You can block cookies by setting your internet browser to block some or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to use our Services.

Other users who will see your profile information and any other information you choose to share with them through the Services.

Vendors and service providers we rely on for the provision of the Services, for example:

Law enforcement agencies, public authorities or other judicial bodies and organisations. We disclose Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection).

Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganisation, partnership, asset sale or other transaction, we may disclose your Information as part of that transaction.

With your consent. We may also disclose your information with your permission.

Access. You have the right to access Information, and to receive an explanation of how we use it and who we share it with. Please note that payment information and integrations are not available via our API. In the case you want to obtain this information, please contact customer service at contact@felizthriving.com. The right to access is not absolute. For example, we cannot reveal trade secrets, or give you Information about other individuals.

Erasure. You have the right to delete your account and erase your Information and upon deleting your account, all your Information will be removed from our production systems. Usually, only an encrypted copy of your Information will remain on our backup archives for 90 days, although we reserve the right to retain some of your Information where there are valid grounds for us to do so under data protection laws. For example, for the defence of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so. Note that where the Information is held by a third party data controller, such as a payment processor, we will use reasonable steps to inform them of your request, but we recommend you contact them directly in accordance with their own privacy policies to ensure your personal data is erased.

Objection. You may have the right to object to our processing of your Information. This is the case where we process such Information on the basis of our legitimate interests (see above under How we use your personal information section), or where the Information is used for direct marketing purposes.

You may exercise this right as follows:

Other European rights. You also have the following rights: